Return & Refund Policy

Thank you for shopping at AIRHUG. It is our great honor that you choose our products. Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our item(s) have the following issues that could not meet your requirements, you have the right to return the item(s) to get a refund. It’s really important for us to offer a fair and responsible Return/Refund/Exchange policy. We also will check each order before we arrange shipment. Our return / refund / Exchange mailbox: info@airhugshop.com

Return address for US, CA, UK, GE, JP, AU.

CountryReturn Address
US Recipient: Bestinc LLc-BH3272
Address:363 Lang Blvd, Grand Island, NY14072.
Tel:416-642-9566
E-mail:info@bestincbiz.com
CA Recipien: B&J Global Inc-BH3272
Address: 6620 Kestrel Rd, Mississauga, ON L5T2C8
TEL:416-800-8667
E-mail:april@bjglobalinc.com
UKRecipient:Yang Ding
Address:South Street, ThinkOBox Ltd, Fosse Farm, Stratton-on-the-Fosse, Somerset
Post Code/ ZIP:BA3 4RA
Phone Number: 07894468924
GEAddress: H&H Warenhaus GmbH & Co.KG
Raiffeisenstr.9-10
Tor, 5-10
40764 Langenfeld
Tel: 0049-21751869828
Recipien:Xianghua Huang
JPSUNGLOW CORPORATION
東京都江東区青海3丁目2番17号
ワールド流通センター76番ー79番
AUWarehouse 2, 54 Ferndell St, South Granville 2142

Contact Us

Phone Number
CN: +86 13810899914

Email Address
info@airhugshop.com

 
Return Policy:

If you are not completely satisfied with your purchase, you can return the item within 30 days of your order date to get a full refund and return shipping cost. Please return the product to the return address of the corresponding country above, and send us your order number and return tracking number. We will return the order amount and the return shipping cost to you within 5 working days against your original method of payment after receiving the return. 1、The product must be in saleable condition and all accessories must be included and placed in the original packaging. 2、The returned product must have been purchased directly from airhugshop.com. 3、Please return the product within 30 days after initiating the return request.

 
Refund Policy:

If you have not received the goods for more than two weeks or received damaged products that cannot be used normally. Please provide us with your order number and pictures of damaged product, We will refund the full amount to you and you do not need to return the product. We will refund the order amount to you against your original method of payment within 5 working days.

 
Exchange Policy:

If the product has any problems within 6 month from the date of your purchase, you can contact us apply for a replacement. Please make sure the return of goods must be original packaging, accessories must be returned together. Please return the product to the return address of the corresponding country above, and send us your order number and return tracking number. The new product will be shipped out within 2 business days from the date of the receipt of the returning package, We will send tracking information to you after sending out. Before shipping your return, please contact us to receive detailed return instructions from customer service. If you find that a part is defective, instead of initiating a return, we highly recommend contacting us and we would be more than happy to help you attain a functioning part for free as soon as possible. Items that are delivered to the customer in damaged condition may be returned immediately. All you need to do is contact us and we would be more than happy to help you attain a return call tag. We do not accept unauthorized returns. This includes any items returned without first talking to a customer representative. Our return / refund / exchange mailbox: info@airhugshop.com