Warranty Policy

Intro

AIRHUG provides a straightforward warranty that is processed in the most hassle-free way possible. All products provided 1 year warranty service.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, AIRHUG will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase
  • AIRHUG must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that AIRHUG needs to have returned, warranties on those replacements are voided if the wrong item is returned to AIRHUG or if the defective item is not returned.

Valid proof of purchase:

  • Order number from online purchases made through AIRHUG.

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by AIRHUG quality control to be in working condition

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

AIRHUG is not liable for:

  • Loss of data incurred from use of AIRHUG products
  • Returning personal items sent to AIRHUG

When returning items with a prepaid shipping label provided by AIRHUG , AIRHUG takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. AIRHUG does not provide refunds for items damaged in transit for non-quality related warranty claims.